If a driver isn't self-installing, follow these steps: Update a driver You must be logged on as an administrator for this procedure. Do one of the following: If your computer has a single operating system installed, press and hold the F8 key as your computer restarts.
Log on to your computer with a user account that has administrator rights. Check for hard disk errors Open Computer by clicking the Start button , and then clicking Computer. Click Start. Run Startup Repair using preinstalled recovery options Remove all CDs, DVDs, and other media from your computer, and then restart it using the computer's power button. Select a keyboard layout, and then click Next. Run Startup Repair using the Windows 7 installation disc or a USB flash drive, or a system repair disc If your computer's system is severely damaged and you can't access the System Recovery Options menu on your computer, you can access it using the Windows 7 installation disc or a USB flash drive, or using a system repair disc if you created one earlier.
To use this method, you need to restart your computer using the disc or USB flash drive. Restart your computer using the computer's power button. If prompted, press any key and then follow the instructions that appear. Run System Restore using preinstalled recovery options Remove all CDs, DVDs, and other media from your computer, and then restart it using the computer's power button. Run System Restore using the Windows 7 installation disc or a USB flash drive, or a system repair disc If your computer's system is severely damaged and you cannot access the System Recovery Options menu on your computer, you can access it using the Windows 7 installation disc or a USB flash drive, or using a system repair disc if you created one earlier.
To use this method, you need to restart your computer using the disc. Restore from a system image using preinstalled recovery options Remove all CDs, DVDs, and other media from your computer, and then restart it using the computer's power button.
Restore from a system image using the Windows 7 installation disc or a USB flash drive, or a system repair disc If you can't access the System Recovery Options menu on your computer, you can access it using the Windows 7 installation disc or a USB flash drive, or using a system repair disc if you created earlier. Install Windows 7 using the Custom option and formatting the hard disk To format your hard disk during Windows 7 installation, you'll need to start your computer using the Windows 7 installation disc or a USB flash drive.
Restart your computer. Press any key when prompted, and then follow the instructions that appear. When you've finished formatting, click Next. Need more help? Join the discussion. Was this information helpful?
Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. Incorrect instructions. Too technical. Not enough information. Not enough pictures. I experienced this problem today after installing an application called "Neatscan to Office 1.
The program appeared to install correctly and documents could be scanned into Office programs. System restore to a point a couple of hours before the install, fortunately, corrected the problem. Watch what you are installing. Neatscan claims Vista compatibility, but does not appear to want to play nice with Win7. Tuesday, January 26, PM.
I'm on Windows 7 Ultimate, a brand new install not an upgrade. There was a lot of "press" online, even from reputable technical sources, around this past Thanksgiving about prevx's claim and that it was a hoax and maybe even dangerous. I held off for a couple of weeks, hoping to see Microsoft come out with some sort of statement acknowledging that our experiences were real and at least begin working on a solution.
I never saw one. I eventually decided to repeat what Brian had discovered and done, running the prevx. I haven't had the problem since and it's been almost two months. Based on this, I recommend others try it too. My thanks to Brian's experiment and recommendation. With Brian's link from Microsoft posted here, I had reasonable confidence I wouldn't mess my system up. Thursday, January 28, PM. Nobody can give some comments or advice? Hi Perfect, I noticed that you tried to access Safe Mode.
Regards, Linda. Thursday, November 19, AM. Hi, yesterday I installed Windows 7 and after a few updates and re-starts I now have the same problem. I have no idea what caused it and how to cure it! I do not want to start explorer manually, each time I logon.
Very frustrating. Wednesday, November 25, AM. Linda, As I reported above this works but is not really a cure for the problem. Regards, Marinos. Linda, To answer your question, I get the same issue with Safe Mode!
Also I created a new user to see if this was related to the user account but I observed the same thing. Then I got prompted to activate with Microsoft so I did. Then i got this problem with a black screen. It happens whether I'm logging in under my user account or an admin. It happens under safe mode, too. Still doesn't launch when I login. What happened to Windows 7 and how do we get this fixed? Monday, November 30, PM. I have also been getting black screens lately, but not exactly as you describe.
Several times the last days I had some explorer window stop responding. When trying to kill it, I get a black screen, and have to use the power button on my computer to restart Windows.
When trying to kill the explorer window, I get the option to try to restart explorer this is what I select , but it don't work. After I try this, everything is black, and nothing works not even the mouse. I am running Windows 7 Ultimate. In my event viewer, under "System" I now get an error when starting up my pc.
Tuesday, December 1, AM. I have the same problem on my home machine. Cheers, -MaF Manuel Fahndrich. Tuesday, December 1, PM. On my Vista 64 home machine I had this black screen also. I did the restore because my first indication of an issue was OneCare would not start. I also noted that I can no longer run a command prompt as administrator either. All of this seems related if you read the information from Prevx on the issue. For the record, safe mode appeared to boot fine.
But OneCare won't start in safe mode so I couldn't test it. Using the fix from Prevx I was able to get my screen back but the same issue with OneCare now exists.
I suspected corrupted files but I now suspect a permission issue. I also noticed that the program Steam from Valve stopped working but I just ignored that until now. Restart and boot normally which makes the problem go away and make my desktop re-appear This posting is provided "AS IS" with no warranties, and confers no rights.
I seem to have the same and perhaps worse. Symptoms don't match exactly, however. Received a patch on Nov 24 or Upon reboot the computer laptop has a totally black screen. Not even the bios startup stuff appears. However, the timing is impeccable. Received the patch, let it reboot the computer, and the problem started immediately.
I was able to connect a separate monitor and see everything fine. Using the separate monitor, I can find no hint of the problem - other than the laptop screen not powering up. After all the the problem still persisted.
The laptop screen started working days later - don't know why. I did reinstall some non-MS updates to apps after the restore. What happened is that my screensaver would kick off, the screen would go black and then would not come back. This happened soon after installing the updates. No matter what I tried the computer would not respond. I installed prevx's fix last night and it seems to have corrected the problem thus far.
Wednesday, December 2, PM. I had a very similar issue to this. I just bought my computer two weeks ago and had this happen the night I set it up. I first happened when I restarted. I called HP and they had me press f8 until the bios menu popped up. I was then able to restore default settings. I had to do it twice form Windows to even boot. It's only happened once since then, and again it was after I restarted.
I used the same method to get it going and have been ok since I'm guessing it is related to all this. Thursday, December 3, AM. Thursday, December 3, PM. Linda, I am having the same problem as these other people. I purchased a new laptop a few weeks ago and decided to replace the vendor-installed Windows 7 Home Premium x32 with Windows 7 Home Premium x I activated the OS at that time.
I've never seen this happen before. I decided to use the phone method and was able to activate it. I'm not saying what is causing the black screen but this has happened to me at least 3 times now. I've always forced the computer off and then rebooted successfully.
I didn't know about the Task Manager trick. Whether this is a problem introduced by MSFT or not, I would expect MSFT to listen to their customers, believe them, take this seriously, and do something about it rather than generally telling the world that there isn't a problem. Give us a diagnostic. Try to simulate our experiences. Do something. Add me to the list of the "Black Screen of Death. I have kept current with Microsoft updates.
Yesterday, I experienced the same problem. The computer booted up to the User Account screen. I logged in and at that point the screen turned black. So far, I have only been able to resolve it by logging off through the Control, Alt, Delete keys and restarting the computer.
I have a Radeon video driver if it relates to this problem. Either Windows 7 has a bug or one of the later updates in November created the problem. Microsoft denies the problem is related to these updates. They should investigate the problem again. It can't be ignored. I had the issue after a clean install of Win7 Enterprise. I could not get the system to boot into Win7 normally.
The system would go to a black screen following the password entry. I could get into safe mode and was able to recreate the Shell key. Next reboot, I could get back into Win7.
However, my wireless Microsoft mouse and keyboard have stopped working. I may be forced to reboot and if I recall, this it what started my problems initially.
Sunday, December 6, AM. Try these steps arid47, Restart your PC and press F8 durring the startup. When you get options chose Safe Mode. In the list of hardware categories, expand the Display adapters category. Right click on your display adapter and click Disable. Restart the PC normally. See if you can now get to your desktop. If that works you are working with a video issue.
If not there are other steps you can try. Tuesday, December 8, AM. Raleej3, thanks for the suggestion. Lately, it has stopped. The black screen happened twice last week. I will, however, keep a record of your advice for future use should I encounter the problem again.
Wednesday, December 9, AM. Sunday, December 27, AM. Sunday, December 27, PM. Wednesday, December 30, PM. And one more thing you can find it on google or go to disk wep thepiratebay. No deferent. Friday, January 29, PM. Got it from someone else down below i tried it and now it works. It did that because i accidently ended the process in task manager. I thought i had a virus but i didnt. Sunday, January 31, AM. Im Glad many of you have had your problems solved, but i realize its the same problem with different extents of which mine seems to be the worst..
I like many other users am running windows 7 ultimate, explorer. Wednesday, February 3, AM. Hi, Brian et al. Yet I had to improvise in order to get that particular session started.
Saturday, February 13, AM. FYI I have this problem as well. I ran the Black Screen fix on prevx website but no luck. For me the Blu-Ray disc is the x-factor. Sunday, February 14, PM. Same problem here. Booting PC will stop before the login screen appears, only black background and the mousepointer are visible.
This started to occur a few days ago, having nothing installed or downloaded that could be the cause. At this moment, when this external drive is powered on while booting Win7 I get the blacks screen. And when I switch the device back on, after the reboot, Win7 keeps running fine and the device is accessible as it should be.
Thursday, February 18, AM. Since this thread is currently the top search result for Windows 7 Black Screen in Google, wanted to post one other solution I recently came across that was completely different than anything listed so far.
Had the usual symptoms - Windows 7, could log in, then black screen with only the mouse pointer. Sometimes I could hit Ctrl-Alt-Del to get to the task manager, other times even that wasn't working. Had recently installed some updates and a new video driver, which was a total red herring because I spent time trying to undo those changes. Tried a system restore, checked the registry as outlined in this thread, and a few other things.
Was almost ready to chuck it all and restore from backup when I tried using another computer to go to my Windows Home Server and get some software. Turns out the WHS was responding to pings, but was not accepting any network connections. Since my black screen computer had several things redirected there Documents, Pictures, some libraries , it apparently was causing the hang during boot. Another symptom I discovered late in the game was that eventually mins the black screen system would finally pick up and continue the logon like nothing had happened.
Anyway, I'm assuming something similar could happen for any network system that is not able to get to its shares on a hosted server. After a reset of the WHS system and it had apparently hung after installing some Microsoft updates everything was humming along again.
Hope that helps. Monday, February 22, PM. No joy. Still get the patented Windows Black Screen of Death upon login. I have two pcs currently exhibiting this problem. Can't get a bit of work done on either machine. Nothing in the event logs, no guidance from Microsoft beyond the customary, "It's not our fault!
Meanwhile, my Ubuntu Linux machine upon which I'm writing this message continues to hum along happily. I can't be sure, but I believe that with the advent of this problem, Bill Gates has now wasted more of my life than did my ex-wife. Perhaps it's well past time that I applied the same solution to Microsoft that worked so well in her case Tuesday, February 23, AM.
Thanks a lot!!! Safe mode worked fine b4. Thursday, February 25, AM. For what it is worth, I experienced the same slowdown on switching users and loging in After about 7 minutes, the desktop would come up normally. Once the mappings were deleted, the laptop went back to its very quick boot sequence. Shouldn't have to do it this way, but it does solve the issue. Sunday, March 7, AM. Saturday, March 27, AM. Edited by arsalk Sunday, April 4, PM spelling mistakes :p.
Sunday, April 4, PM. Monday, April 12, AM. Hope this helps someone out there. Wednesday, April 21, PM. Friday, April 23, PM. I'm getting a black screen with only the pointer which moves as I move my mouse. Ctrl-alt-delete does not work. This started happening yesterday after I got a window that said that AVG had updated and needed to restart the computer Black screen after that.
I can run in safe mode and from there have run virus and malware scans which come up as 0. I restored to a point a couple of days back So I deleted AVG to see if that would do it I have booted from the Windows disc and run both the recovery tool and memory diagnostic tool I tried the prevx. Hmm I think that's all I've tried. I don't know what else to do except a reformat and I'm not finding info on the internet on how to do that for Windows 7 while in safe mode.
I'm willing to reformat at this point if I can find out how to do it. Sunday, April 25, AM. Monday, April 26, AM. Thursday, April 29, PM. Friday, April 30, PM. I am using Windows 7 64bit Ultimate. Sunday, May 2, AM. Win 7 Home Premium 32 bit. Sunday, May 2, PM. I feel obligated to report that I did have a Windows 7 Ultimate machine that was suffering from the "black desktop" with no icons or pearl and an explorer window with My Computer and the like.
After rebooting, the desktop had been restored. Wednesday, May 5, AM. I have to go on my iPhone for this :'. You can restore Windows back to an earlier point in time, called a restore point. For instructions, see Windows Startup Settings including safe mode.
Swipe in from the right edge of the screen, and then tap Search. If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search. Enter Control Panel in the search box, and tap or click Control Panel. Enter Recovery in the Control Panel search box, and then tap or click Recovery. Windows 8. Need more help? Join the discussion. Was this information helpful? Yes No. Welcome to Microsoft community where you can find all the answers related to windows.
Blue screen can be caused by both hardware and software issues; since it was working with safe mode then the issue might be any third party software conflicts or display drives. In case if you are facing the same issue in future, I would recommend you to try the following methods from the following Microsoft article. While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.
When you perform System Restore to restore the computer to previous state, programs and updates you installed are removed. Before performing in-place upgrade, I would recommend you to Back up your files using windows backup.
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